SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smartphonent (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of smartphonent.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, satisfied store recommend!
Shipping in Tomsk 14 days. Cheholchik butt-something like got into it with interference. Stick cool, but not big, note it. Super Quality.
All super
Stick was good but just a little too short.
Waiting almost were met. Thought to be higher. And everything is OK, Quality good, gently holding the device. Button works on MI 6, and the MI 5S +. Shipping on Russia for 14 days.
Thank you, very prompt delivery, respect.
Very quickly arrived, stick intact, it works, is complete. Only the box wrinkled, but, it's the merit of RF…
Perfecto
Very stable. Good furniture material. The knob works well
All right, stick like. Was two weeks.
worth , super quality is very good
Goods come quickly, good quality, parcel tracking, recommend!
Works flawlessly .. Happy. But which is short!
Fast shipping, stick good quality. Instead Of bags store put cable, but not critical for me =))
So far working well. Quite solid. Just that a bit short when fully extended. But overall great tripod selfie stick. Fits my Note 9 with casing too.
Excellent, very fast
Nice tripod - selfie stick
very very good
great quality.
Shipped quickly, agreed to indicate the price below, to not pay conductive clearance, packed well.
Receive the item as according to the description, good condition, time OK
Excellent product, arrived much before the above.
Please note remote находимы inside the box. AND very cleverly hidden. At First did not found and already rastroilsya but it inside the box
Super product, very practical, thanks to stores
Shipping Sverdlovsk region of payment 18 days. Great product!
what a excellent quality! what a great item!
Excellent quality of product, happy with the purchase. Works nicely in IPhone
All of it is written in the description. Work well
Peter came after 11 days looks well, but feeling that a bit short
I 've linked to the first without any trouble. Is not very long, But having the knob, you can ward off three meters and leave the phone with tripod stand stall. It Took a bit by he asked by Parties Christmas. The correct Packing
Very good furniture product and fast shipping
Product received in time correct. Stick selfie very practical can be used as a tripod stand too. The remote pendant is extracted from the stick and you can have it in hand to press the BUTTON to the time of make the photos. As negative feature would say that in my opinion the stick should be 20-30 inches longer. Seller recommended.
Just like in the description. Good self stick. Durable. Well kept iPhone 8 plus. Recommend to buy.
Both very fast arrived, both items full said was like. Teşekkürler.
All as stated in the description. Done fairly high quality, only legs appeared hlipkovatymi, but its function is performed. Connects seamlessly, works fine. IN general goods store recommend! Came days 25 around the track.
Foremost ok. Have received it in a short time.
Product arrived very fast. And asked in a complicated date Christmas and new Year
Just perfect
Arrived reasonably fast in Brazil. Great product, very good quality
Product compliant works nikel I recommend this store
Good quality and delivery. Everything is safe. A little bit short stick, but you have to read the description - it's written - 400mm maximum long. Material and package are good. Thanks to the store!
Missing test, to which the box to been in poor condition, hope it works.
It Took a week, time keeping in tally that was in End year. Arrived perfectly packed. The selfie stick is ideal, high quality nice, very nice and convenient to use and carry.
Excellent original stick monopod, very happy with it!
Very fast delivery goods reached 15 days recommend store
A second buy, very satisfied, recommend.
Normal shtativchik button packed separately, at first thought that did not put it)
Fast delivery, good quality, Recommended.
Good store, delighted.. Stick is a little short, by otherwise well performance
So easy to use that even my wife could understand it))) Description and meets the specs.