SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smartphonent (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of smartphonent.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far working well. Quite solid. Just that a bit short when fully extended. But overall great tripod selfie stick. Fits my Note 9 with casing too.
The first printout is very good. The paired with the phone to the first and the Remote Switch works perfectly.
QUALITY. Work perfectly even if not with a phone Xiaomi. The instructions were in perfect Chinese Mandarin and did not understand anything. I had to seek out a video on YouTube to find out with work. Good purchase. It took in stepping out the packet store But arrived very quickly. Put instructions at least in English
Perfect. Great quality and faster shipper
Product excellent quality nice. Foremost as description
All super. Parcel arrived alternation 2 weeks
Excellent, very fast
Cool stick, very convenient to connect the Bluetooth
Nice tripod - selfie stick
very good item. good.
Good product I recommend.
It's fast, box a little wrinkled, but stick is intact and works great
My wife love this selfie stick, thanks!
very very good
great quality.
Shipped quickly, agreed to indicate the price below, to not pay conductive clearance, packed well.
Good store. Came to Spain in 10 days. The wine box hit But the product is correct. Thank You!
Receive the item as according to the description, good condition, time OK
A second buy, very satisfied, recommend.
Excellent product, arrived much before the above.
Please note remote находимы inside the box. AND very cleverly hidden. At First did not found and already rastroilsya but it inside the box
Normal shtativchik button packed separately, at first thought that did not put it)
Super product, very practical, thanks to stores
Exactly as in the description. Works nicely and the remote control is great. Very good purchase
Fast delivery, good quality, Recommended.
Shipping Sverdlovsk region of payment 18 days. Great product!
what a excellent quality! what a great item!
Best than I thought, very good material and finishes.
Brilliant, very fast despatch times and excellent communications
Excellent quality of product, happy with the purchase. Works nicely in IPhone
All of it is written in the description. Work well
Peter came after 11 days looks well, but feeling that a bit short
I 've linked to the first without any trouble. Is not very long, But having the knob, you can ward off three meters and leave the phone with tripod stand stall. It Took a bit by he asked by Parties Christmas. The correct Packing
Good store, delighted.. Stick is a little short, by otherwise well performance
Very good furniture product and fast shipping
Everything is perfect. The package was well packed, fast shipped. The tripod has good quality. The Bluetooth button works perfectly. Thanks to the store!
So easy to use that even my wife could understand it))) Description and meets the specs.
All OK quality at an altitude of
Come quickly. Packing a little wrinkled. Device in order to work. Seller recommend.
Good quality product
Good build quality, rugged, good handle. Top
Product received in time correct. Stick selfie very practical can be used as a tripod stand too. The remote pendant is extracted from the stick and you can have it in hand to press the BUTTON to the time of make the photos. As negative feature would say that in my opinion the stick should be 20-30 inches longer. Seller recommended.
Quickly deliver goods! Package not damaged but packed in normal package. About the product, I expect a little more extension tripod, but in general, all good. Quality goods on top, then the question to Xiaomi No
Monopod, highly recommend
Just like in the description. Good self stick. Durable. Well kept iPhone 8 plus. Recommend to buy.
All branded, item, shipping! 3 weeks and we Wrocławiu. Everything was working.
Came a little lazy boy the support and moved the mobile. I had to repair it by myself.
Cool thing, but to look a bit hlipenkaya. Let 'S See, will prove to be in operation.
Both very fast arrived, both items full said was like. Teşekkürler.
Stick came quickly. Quality on top. Is stable, and so on. Recommend store and its product to purchase