Because of Al alloy material and multiple functions,the adapter will be a bit warmer when using,it’s normal phenomenon and has no effect on its performance
2. Resolution
(1) HDMI port provides resolution up to 3840×2160@30Hz;VGA port MAX 1920×1080@60Hz
(2) For HDMI+VGA version,HDMI and VGA ports can NOT be used at the same time.
3. Charging
(1) As this adapter costs about 7.5W for working,laptop charging speed will be slower through hub adapter
(2) Do NOT support fast charging cellphone through usb port,as total current of 3 USB 3.0 ports is MAX 1.5A(with PD charging);Only support connecting 1 HDD/SSD at a time.
(3) USB-C female port is only for power delivery, NOT for data transferring,please choose power adapter(not included) based on PD protocol
(4) If usb-c port does not support charging function,then it can NOT charge your laptop through this adapter,please confirm first whether usb-c port supports charging your device
(5) To ensure stable signal transmission,we strongly recommend to provide power delivery for adapter
(6)For Xiaomi laptops,when connecting to original power adapter through ugreen usb c hub,laptop screen might keep flashing,we suggest changing to another PD power adapter such as Apple,Dell or other PD power adapter to charge your laptop.When not connecting original xiaomi power adapter,all functions work.
To prevent Wi-Fi interference,please unplug ethernet cable and PD charging cable from adapter when not using
Or you could try this way:
(1) For Mac OS system,you could install drive to solve the problem from our official website(www.ugreen.com);
Network Chipset: HDMI+VGA model (40873): AX88179 chip. HDMI model/VGA model (50538/50539/50516): RTL8153B chip
(2) For Windows system,you could solve it by setting network options(contact our customer service)
5.For iPad Pro 2018,due to IOS system limitation,we do not advice the connection,it is not fully compatible with iPad pro.As it just supports 12W PD charging and max 2500*1600 resolution through all ugreen usb-c adapter,other functions are not allowed.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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