SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smartphonent (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of smartphonent.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product is as described and arrived safe and sound. Very nice quality. It comes with a Chinese manual, so I tried requesting for an English manual but it has been 2 days and no reply yet. However, I googled and managed to find the instructions on how to operate it directly from Huawei's website, so problem solved. Works well with my Huawei phone (I have an old Mate 9!) and I'm sure will work with whatever newer-than-mine Huawei phones.
Very good quality and it is also an authentic Huawei product. The stick is stable and light. Very portable and cute. You can take selfie or vlog through any angles. Very recommended. Plus，shipping is also fast
Product good working, nice and fast delivery.
I discovered that I chose the fault model, for others please be careful when you choos the model, I attended to choose AF15 Pro because it have zoom function but AF15 doesn't have this function.
Great product!! Excellent produit !! Thank you so much!!
Very quality product, I like it and recomend the store. I have two smartphones - Huawei mate 10 pro and Samsung. With Huawei works every button: swich rear and front camera, zoom and shot but with samsung work only camera shot button. For that price this is maybe the Best selfy tripod stick
Received the parcel quickly, 27.01.19 made order, and 07.02.19 received parcel. All match the description, суонектился with iPhone fast, works all clear, quality of the mark
Stick monopod super. Long. Strong. Light. Durable material. Packed very well. It works! Shipping less than a month. Track are monitored. The Seller immediately get in touch. Really recommend. Thank you very much!
Fits the description of goods, comfortable, Lightweight monopod. Delivery on time, as stated. Respect!
Ordered 25.01.19, took in Moscow 06.02.2019, Super Quality
Delivered vchasno. Seller recommend.
Good quality goods, all work was fast delivery
Article works perfectly and feels soundly to! Recommended
Ordered 28.11.18, received the mail 26.01.19. Was that monopod came in late Dec, but, for some reason, postal employees could not find it, although 1-2 times a week to attend and taken other letters and parcels (((. Thanks to a quality product.)
National lowest price much cheaper price on the larger. not just phone bracket hold quite a tightening of joint part no for heavy use the genitive striker brought in baggy Street know, it take cotton leather business wallet. shipping walking summer cotton standard four key
Excellent self-stick-tripod) Very high quality and comfortable. Came very quickly. Goods Strongly recommend!
I liked the monopod, all connection strong solid, work perfect
-Super!!! Everything is fine. Works. Box was not wrinkled, store well packed! Very satisfied. The Parcel was 3 weeks. Track to track.
Equipment arrived well packaged. Fast enough. Product quite good, like. Recommend. 5 *****
Good store! The goods sent quickly! Received in good condition, everything works! Excellent product!
All ok! Shipping is fast enough! Advise store! It just works
Fast delivery, very like, consistent with the description, recommend store
All great! High Quality and reliable! From what penalties failed, so этототкиытт cover at the control button. Cool case included!
Monopod is a great all match the description, battery included, вынимай lock and фотографируй phone united solely my Asus zenfone selfie Thank you for quality product photo attach The box do not pay the carefully opened
It's for three weeks is OK, packaging not super protective box hesitated, but the monopod in perfect order visually, quality is normal, do not try to take a picture so that whether the button do not know hope that works))
It works
Very quick shipping, the item Is super, everything is fine and work. Thanks for store!
Very cool stick! All advise, delivery 2 weeks! Seller not cheated in the product description.
This Is the absolute speed record delivery, less than a week order arrived in the country, A week later on hand. thank you
Arrived, I like, recommend store shipping ныстрая.
It works, connected directly.
Very high quality! Thank you very much! Work is not tried
Shipping for three weeks. Excellent quality, durable materials. Lulu))
Very good camera, came here pretty quickly, around 2 weeks to Tatarstan. The kit includes, as stated by the case. For the money, excellent, compact monopod! Easy to use, and even with a tripod. Dream, not buy. Thanks to the store, will order again!!!
Good quality, delivery fast, I am satisfied, recommend.
Very cool self-stick monopod! Very cool)))) is strong, high quality button works, fit perfectly))) superrrrrrr!!!! IN Krasnodar came in 3 weeks! ......... Happy oooooochen!!! Thank You))))
Everything as described. The only "issue" was the not so good packaging so one of the plastic ends of the bag was broken.
Delivery! Beautiful, convenient self stick. It works! Recommend!
Everything is fine! Is not tested. Track to track, delivery fast! Seller recommend.
Everything is good but the remote button is very firmly, vostalnom item no complaints.
Excellent product, identification to the description. Fast shipping store.
Fast shipping and delivery. It works great. High quality case. Take not regret
Like how fast it is not checked, later will add a review, the quality is great, recommend
Goods received. Well packed, box with sticks whole. The feeling is made with high quality. As long as the probyval.
Came quickly, all works, consistent with the box, other standards
The device is great. I highly recommend!!! Express shipping and delivery. Probably the fastest I've had from China
Posting 8 days to Moscow. 4 days store ship the order. Box, instruction in Eng./. Very good monopod. The quality is excellent. The connection is fast and easily. Battery included. The Handle Is soft to the touch. Holder and remote control plastic soft touch. Phone holder rubber, rotates 360 degrees and locks the phone perfectly. Legs rubber with magnets for fixing the assembled. The Seller is done. Store and advise the seller.
Best in the segment! Product real-checked, erasing QR on package. Was Sending 20 days. Battery included.
Excellent Quality
Works perfect with Huawei p20