SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smartphonent (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of smartphonent.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product good working, nice and fast delivery.
I discovered that I chose the fault model, for others please be careful when you choos the model, I attended to choose AF15 Pro because it have zoom function but AF15 doesn't have this function.
Great product!! Excellent produit !! Thank you so much!!
Very quality product, I like it and recomend the store. I have two smartphones - Huawei mate 10 pro and Samsung. With Huawei works every button: swich rear and front camera, zoom and shot but with samsung work only camera shot button. For that price this is maybe the Best selfy tripod stick
It works
Received the parcel quickly, 27.01.19 made order, and 07.02.19 received parcel. All match the description, суонектился with iPhone fast, works all clear, quality of the mark
Good quality goods, all work was fast delivery
Stick monopod super. Long. Strong. Light. Durable material. Packed very well. It works! Shipping less than a month. Track are monitored. The Seller immediately get in touch. Really recommend. Thank you very much!
Fits the description of goods, comfortable, Lightweight monopod. Delivery on time, as stated. Respect!
Excellent Quality
Works perfect with Huawei p20
Ordered 25.01.19, took in Moscow 06.02.2019, Super Quality
It works, connected directly.
Delivered vchasno. Seller recommend.
Self-stick is very good quality. Quality materials, nice sitting in hand, convenient stand. Recommend!!!!
fast shipping. thank you.
All ok! Shipping is fast enough! Advise store! It just works
I liked the monopod, all connection strong solid, work perfect
Great gadget. Clever design. My daughter loved it. Delivery in 10 days to MO.
Article works perfectly and feels soundly to! Recommended
Came quickly. It works
Very fast shipping! Quality on top! Recommended! Special thank you for the gift!
Excellent!!! Thank You!!!
Packing bottom, product standards
Great product!
-Super!!! Everything is fine. Works. Box was not wrinkled, store well packed! Very satisfied. The Parcel was 3 weeks. Track to track.
Everything as described. The only "issue" was the not so good packaging so one of the plastic ends of the bag was broken.
Very quick shipping, the item Is super, everything is fine and work. Thanks for store!
Very cool stick! All advise, delivery 2 weeks! Seller not cheated in the product description.
Good quality, delivery fast, I am satisfied, recommend.
Ordered 28.11.18, received the mail 26.01.19. Was that monopod came in late Dec, but, for some reason, postal employees could not find it, although 1-2 times a week to attend and taken other letters and parcels (((. Thanks to a quality product.)
Real cool self stick. Quality on top. Taking for your Huawei nova3i. Very happy that there. THANK YOU VERY MUCH. Krasnoyarsk Region was sending two weeks.
This Is the absolute speed record delivery, less than a week order arrived in the country, A week later on hand. thank you
Very good quality. WITH Huawei Nova 3 works fine
Rostov губерню shipping 20 days, normal-packing bag, carton box and could деформироватся. Quality monopada super, to the phone connected instantly, everyone who has doubts about order recommend.
Reverse era enterprise products Answer Four EE is very good. price wholesale best cheap charge.
14 days to SF. Still intact, beautiful, functional. Thanks to the success in business.
All great! High Quality and reliable! From what penalties failed, so этототкиытт cover at the control button. Cool case included!
Shipping fast write only one product
Good store! The goods sent quickly! Received in good condition, everything works! Excellent product!
Shipping for three weeks. Excellent quality, durable materials. Lulu))
Monopod is a great all match the description, battery included, вынимай lock and фотографируй phone united solely my Asus zenfone selfie Thank you for quality product photo attach The box do not pay the carefully opened
Am satisfied. Thought it was bigger but he and larger than the Xiaomi. Remote control OK
National lowest price much cheaper price on the larger. not just phone bracket hold quite a tightening of joint part no for heavy use the genitive striker brought in baggy Street know, it take cotton leather business wallet. shipping walking summer cotton standard four key
I like. Battery included.
Goods received. Well packed, box with sticks whole. The feeling is made with high quality. As long as the probyval.
Excellent self-stick-tripod) Very high quality and comfortable. Came very quickly. Goods Strongly recommend!
Very high quality product, works fine. Satisfied with the purchase.
Delivered quickly. Instruction in Chinese. How to tie with phone understand yourself. Comfortable, light like a stick, and quite steady as a State. I liked, and recommend store and goods!
Very comfortable! Made with high quality! Good Buy, very satisfied!