SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smartphonent (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of smartphonent.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great store order came in less than a month and the headphones are great ,very comfortable and great value for the price
Very good product i totally recommend, too comfortable the pads, excellent sound especially the bass, in addition to hearing vibration. Good insulation from outside noise.
quick delivery and product came undamaged. Very satisfied how they sound and with the quality of headphones
Sound bomb! On bluetooth with a computer and smart connected quickly! I am happy with the purchase. the price really does not please.
very Nice product. O like very much the sound realy good. Recomend it. 5*
Three weeks delivery from finland, the sound quality is good light and do not press if you listen from your mobile phone the sound is not very loud at all volume, and from ipod is already very loud to all kind.
Fastest delivery time ever in my aliexpress order history. The bass is good, enough for me to feel the game effects. The jack lock mechanism only found in the 6,35 cable, so we can't use that lock to listening from 3,5 port device. As expected, the bluetooth latency are there. I can feel it in the PUBG mobile and I believe gamers will notice it too. But the headphone comes with cables included, so we can ignore that latency by using cable instead. Basically I only use bluetooth for music and cable for gaming, that's why I choose this headphone. The battery life looks promising, but not test it yet since I got the package just before I write this review. Good quality for the price.
Everything is super everything works. Delivery is very fast. I advise pradovtsa
The sound is great. Thanks to the store.
Excellent ears, fast delivery and cool deep sound! Worth their money! On the head very nice sitting
The sound is formidable worth it
THANK YOU SO MUCH !!! THIS HEADPHONES IS SOME ONE COOLEST !!! A SOUND STRONG , CLEAN !!! VERY COOL QUALITY !!! COOL SET !!! ON THE HEAD VERY NICE !!! WESH FOR EVERY ONE !!! GOOD LUCK ! TO HAPPY DEALS FOR ALL ! FOR MANUFACTURER AND BAYER !!! STAY HAPPY WHIS YOUR SOUND !!! STRONG HEALTH FOR ALL !!! YOU ARE GRATE !!!
Beautiful thing
Excellent product so far. Received in less than 20 days in colombia
All good, guys. Especially for this price.
I ship very quickly much sooner than expected.
Great product.. Fast delivery Really loved the headphone.
Excellent headphones, quality bass.
The delivery was very fast. High quality sound output.
Quality at height delivery fast
Everything is fine sound quality fire, though the post of russia is not very neat (the box was wrinkled, but everything is intact and works). Thanks to the store for everything)
Box was a little banged up from being shipped in a bag, but item was not damaged and works fine so far. Sound not as good as the Oneodio Studio Pro in my opinion, but still very high quality for this price point. Wireless capability is a plus.
They look very good, from the packaging to the headphones themselves. Packing when delivered is not damaged. Very light, on the head almost do not feel despite not a small size. The ear is fully included in the earphone. Do not press, good adjustment. The 3,5mm connector does not fix the plug very well, with no significant turn, the sound disappears if you do not use the plug with fixing. The sound is flat, there is not enough bass, there is no detail, the sound is quieter at one volume. But this is in comparison with marshall major 2 wired on the av receiver pioneer vsx 418. When wirelessly connected to the phone pixel 3 xl, the volume reserve is good, and the sound is strongly ringing without bass.
Excellent product, it takes a little for the national customs but otherwise it's worth it
Everything is super, everything came in 2 weeks, only tracked not very well. Also worth paying attention when choosing headphones, there is with Bluetooth and there is without it. I almost bought without. Be careful. In general, everything is super! Thank you!!!
Very good quality
I love this headset amazing sound quality but too much base. It made me wait a lot
I like headphones, there are diverts
Fast delivery Nice design, feel comfortable , overal sound is okay but the bass is too low
Their money is worth it. They shout what you need, the bottoms export normally, the music listen to everything.
Package received in 13 days in spain, sent very fast. The package has arrived in good condition, the helmets come in its original box, with its cover and two connecting cables with different pins. Well finished, adjustable and good sound. I recommend buying these helmets and the store.
Excellent quality and working properly despite the treatment it received during transportation ( probably here in Brazil).
Very good quality Arrived on time Very good store's attention
Ordered 08.10.2019 received 24.10.2019. Great! Everything, as promised, in the kit. The sound is good. Blutus is reliable without recon and at a great distance. Thank you!
Well made, comfortable, great sound quality, on the bassier side.
The headphone came bubble wrapped well. Thanks a lot.
Dope headphone at least from first use. It’s light weight you could carry it around without knowing you got it packed. And oh yeah I got it in about 9 days. Don’t know how the store did it but it was shocking. I recommend this seller
Arrived for 20 days, the box is a little mint, but the headphones are intact and unharmed. Sound for their money, the ear pads are very soft.
Very good product you hear perfect. As in the description. They arrived in the right time
very good sound quality. thank you
My recommended this goods
Excellent service
Very good hearing aid. For music it's a 10 out of 10. for calls it is heard well but the other person must strive to be able to hear you. I give you 5 out of 10 on calls. Still haven't tried it with cable only x bluetooth
Very good sound, autonomia with good ancillary os and i arrive punctual. Thank you very much
It sounds great. Good quality. Recommended.
Excellent sounds and low and medium with very good cables. Resistance and arrived in time m thank you very much. Let's remember.
For price absolutely top.
Excellent product quality. Delivery took 7 days since I bought it until it arrived to my home. Thank you!
I love it!! really hd sound and good price
Audio quality is excellent. Same for built quality. For the money excellent choice!
Very good Headphones! For this price I think it the bast over ear Headphones!
I wish if it was charged with Type C or if it has mic, but over all, amazingly comfortable over-the-ear. Timing is faster than Aliexpress direct shipping lol
Arrived in 11 days now that's quick, Earphones work great, only problem is I find them to tight on the ears and there's no adjustment.
I am very happy with these headphones and how quickly they arrived to me.
Oneodio is absolutely very good. Bluetooth pairing was very simple and quick. Packaging was intact as always. One of the best quality companies in its sound quality class, only cheaper than others. I would definitely recommend.
Very good sound, and very good quality arrived on time
Phone model A71 arrived on schedule, came well packed with little damage to the box. Model features a construction good quality sound quality and very comfortable, covering all the ear and very soft to snap strap top and earphones. The cables and plugs are of good quality. Soon buy wireless version, worth it!
Good headphones. I liked it!
2 weeks before peter, everything works, the sound for the electronic is excellent :)
The product is cool, the store is clever. I order a second time. I'm very pleased. Ears cool
checked , .ost of it made from plastic, it work good, nice product like at the description
Excellent headphones with sound, bass and vibration improvements.
Good sound as expected.. Received in 2 weeks
Fast delivery, sound quality is amazing. I'm so glad to use these headphones. I'll recommend! Thanks a lot!
Buttons make a bit to much clicknoise while using. For this price it’s a good deal. Use equalizer to at more bass and the sound is great. Build quality is alright.
Very good, sound and equalized, great serious, medium and acute. THE major is good, is not only strong, but it is a serious plain, and not hurt no other frequency. To satisfied, and recommend
Received literally in a week. Cashestro manufacturing is very good, really work two inputs, connected an electric guitar and a smartphone-played under the minus, it's a very cool chip. The sound is good, of course it is not monitor headphones, the middle and top are slightly failed, very fat and thick bass. Sit on the head very well. The charge is kept for a long time, the day passed-did not discharge. A very small indication bulb, at first not exceeding, and then you realize that it is also good, do not flash like a traffic light.
The headphones came very quickly in 10 days, especially before kamchatka. E package super shipping. Headphones in general are very healthy. Everything is qualitatively assembled, the sound is super with bass. In the kit all as indicated on the site. On my big head 60 cm perfectly fit, even you can stretch. Bluetooth catches very far through 2 rooms ~ 30 m. The headphones are more suitable for spotting music and watching movies, t. To if the head is strongly twisted start to wobble on the head (not for running or during cleaning at home for example)
Thanks i already picked it up a warm greeting and a hug from bolivia.
The product looks good quality the only problem was shipping that took too long 50 days to arrive to colombia
excelente
Very good product. The quality is higher than the price paid, the sound is good and quality, the volume can be high and still not quality pier. They are very comfortable and do not tire, it does not take long to get used to them. The package was sent very well protected and received in good condition. It includes everything mentioned, two audio adapter cables and a usb charging adapter. Recommended.
Very good audio, plus they are comfortable.
Very good product. One of the best headphones in the world. Very good patient store.
Excellent headphones
Headphones super, delivery fast, all in integrity, store thanks!
Everything came, it is not clear how the batteries work and whether they need to be charged. So far work through 3,5mm jack, nothing else connected
Perfect sound quality, everything as described. Fast delivery, arrived to Lithuania in 2 weeks. No problem pairing with laptop or mobile phone, but Playstation 4 don't recognize it.
Super quality
Headphones OK with Jek small very short cable