SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smartphonent (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of smartphonent.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent headphones, quality range, even айфоном work, answer calls can't flipping. sound decent. included on наушникам instructions and lace eng. recommend
come within 15 days. in perfect condition. to take.
player satisfied, packaging is good, goods not цел watching the external damage. works all fm bluetooth player. нареканий no.
factory box packed, помяласть slightly, all checked but work perfectly. thanks to store.
суперские general earphones, blue ультрасиний it!!!!!!!! all. freedom from last wires,
came quickly, was помятая box but overall and work
Awesome.......
good buy. thank you store!
moscow three weeks to! comfortable, look the normal. the only thing компа failed to record music directly, through the wire. картридером to enjoy.
headset do fine, are very satisfied. and i was 10 days top
march 13 ordered. 30 came. normal.
rapido y perfecto un saludo
bluetooth неплохие ears. like can talk and radio is. station only no unable to catch шипит only. but nice music lose.
excellent!!! quality height. holds charge about 3,5 hours
lowest price good product, very small but no extra bass sound good .. lucky evil opening box, usb cable is not good type it plugs no... wrong wire can't plug in usb player, i needed to take my own battery wire cable to fill.
-2 fast. item matches the description. all functions work. training check on the left.
thanks for the job
долетели fast, i do not flaws нашёл
whole помята nashniki but has been box s7 work great with quality is good найдешь лучще such for money not to
about shipping month. was packed well. hold on ear well. radio working, true автопоиск can adjust. проверила enough charge until how, bluetooth влышку too.
came send. all modes checked work. cool sound. thank you.
all is well. 2.